Shipping policy
This page explains how order processing, shipping costs, tracking, customs and delivery work for purchases made at www.nvrsd.com. It forms part of our Terms and Conditions of Sale.
Production and processing time
All NVRSD products are made to order. After you place your order, it is printed and prepared for dispatch within approximately 1 to 3 business days. Business days are Monday to Friday, excluding public holidays. Orders placed on a Saturday or Sunday are processed from the following Monday.
During holidays, launches and periods of high demand, production may take longer.
Delivery times
After dispatch, delivery within Italy and the rest of the European Union usually takes 3 to 7 business days. You will see the delivery options available for your address at checkout.
Delivery times are estimates, not guarantees. Delays may be caused by carrier problems, bad weather, public holidays, strikes, peak shopping periods, remote delivery areas or customs checks. If we cannot deliver your order within 30 days of the day after you placed it, we will contact you.
Shipping costs
- Orders under EUR 100: shipping costs EUR 5.
- Orders of EUR 100 or more: free standard shipping.
The final shipping cost is always shown at checkout before you pay.
Where we ship
We ship to the countries shown at checkout. If your country is not offered at checkout, we cannot currently ship there.
Tracking
When your order is dispatched, you will receive an email with a tracking number and link. Tracking can take 24 to 72 hours to show its first update. A delay in the first update does not mean that your order was not sent.
Customs, duties and import taxes
For deliveries within the European Union, no customs duties apply. For orders shipped to countries outside the EU, customs duties, import taxes and handling fees may apply. They are set by the destination country, are not included in the product price or shipping cost, and are paid by the customer. We cannot predict the amount, so please check your local rules before ordering.
Delayed, lost or damaged parcels
If your order has not arrived within 10 business days after you received the shipping confirmation, contact us at info@nvrsd.com with your order number and we will check with the carrier.
If tracking shows your parcel as delivered but you cannot find it, please check around the delivery location, ask people in your household or building, and check with your neighbours and the carrier. If you still cannot find it, contact us as soon as possible and we will help you look into it.
If a parcel is lost in transit, we will send a replacement or refund you once the carrier or print partner confirms it is lost.
If your order arrives damaged or is not what you ordered, see the Refund and Returns Policy. You must contact us within 48 hours of delivery with photos.
Wrong or incomplete address
Please check your delivery address carefully before you pay. We cannot guarantee that we can change an address after your order has been processed. We are not responsible for delays, failed delivery or return costs caused by an incorrect or incomplete address.
Parcels returned to us
A parcel may be returned to us because of an incorrect address, failed delivery attempts, refusal to pay customs charges, or because it was not collected. If this happens, contact us at info@nvrsd.com. If the reason was not our fault, the cost of sending the parcel again is paid by the customer.
Cancelling an order
You can cancel an order within 24 hours of placing it. After that, it has gone to production and can no longer be cancelled. You can still use your right of withdrawal after delivery, as described in the Refund and Returns Policy.
Contact
For questions about shipping, delivery or tracking, write to: info@nvrsd.com
Last updated: 12 October 2026