Refund policy

This page summarises how returns, refunds and exchanges work at NVRSD. It forms part of our Terms and Conditions of Sale. If there is any difference, the Terms and Conditions apply.

Right of withdrawal (changing your mind)

If you are a consumer, you can change your mind about an order without giving a reason. You have 14 days from the day you receive your order to tell us. To do this, send an email to info@nvrsd.com saying that you want to withdraw from the purchase, with your order number. You will receive a confirmation from us.

After you contact us, we will send you return instructions by email, or, at our discretion, we may refund you without asking you to send the item back. If we ask for a return, please send the item back within 14 days of telling us, using a shipping method of your choice. The item must be intact, unworn and unwashed. We recommend insuring the parcel against loss and damage. Return shipping costs are paid by the customer.

Please do not send anything back before you have contacted us and received our instructions.

Your refund

Once we receive the returned item (or you give proof that you have sent it) and check it, we refund the amount you paid for it, including standard delivery costs, to your original payment method within 14 days.

Customers in the European Union

Promotional items can be returned within the 14 days like any other item. If your order had a free item or discount, you are refunded the amount you actually paid for the item you return. This is calculated by dividing the total paid for the items in your order equally between them. For example, if you buy 3 shirts with Buy 2 Get 1 Free and pay EUR 129.98, each shirt counts as EUR 43.33.

Customers in the United States

Items bought as part of a promotion (such as Buy 2 Get 1 Free, or with a discount code) are final sale and cannot be returned or refunded. Items bought at full price follow the return process above. Nothing in this section applies to items that arrive damaged, defective or different from what was ordered, which are always covered (see section 4).

Exchanges

We do not make direct exchanges. If you need a different size, colour or design, return the original item as described above to get a refund, and place a new order for the one you want. The new order is subject to the prices, offers and availability at the time you place it.

Damaged, defective or wrong items

All our products are made to order. If your item arrives damaged, defective or different from what you ordered, contact us at info@nvrsd.com within 48 hours of delivery, with your order number and photos of the item and the packaging. We will send you a replacement or refund you. We will tell you if we need the item sent back; in most cases we will not ask you to return it. This does not limit your legal rights. Under EU law you also have a 24-month legal guarantee for products that do not conform to the order.

Mistakes with the delivery address

Please check your delivery address carefully before you pay. We cannot refund or replace an order that was sent to the address you entered if it was entered incorrectly. If your parcel is shown as delivered but you did not receive it, please check with your neighbours and the carrier and then contact us at info@nvrsd.com, and we will help you look into it.

Cancelling an order

You can cancel an order within 24 hours of placing it. After that, it has gone to production and can no longer be cancelled, but you can still use your right of withdrawal after delivery as described above.

Late or missing refund

If you have not received your refund yet, first check your bank account. Then contact your card company, as it may take some time for the refund to be posted. Then contact your bank, as there is often some processing time. If you have done all this and still have not received your refund, contact us at info@nvrsd.com.

Contact

For anything about returns or refunds, write to: info@nvrsd.com

Last updated: 12 October 2026